fbpx

F.A.Q.

Who uses my tickets? / How do I know my tickets are being used by a child or youth?

Children, youth (up to 18 years old), and families are selected by Kids Up Front approved agency partners through which the child, youth or family is receiving support services. Kids Up Front policies and guidelines are in place and agreed upon by the agency partners to ensure donated tickets are used as intended to benefit families in need in our community. Allocation policies are also in place to ensure that donated event opportunities are broadly distributed to maximize the impact for kids and families. Kids Up Front agency partners sign an agreement in which they agree to strictly abide by the Kids Up Front policies that state the tickets must be used by eligible children or youth and a suitable adult chaperone. Additionally, Kids Up Front performs random checks.

Who supervises the child?

A suitable adult is selected by the agency to supervise the child. Generally, the adult is a youth program coordinator, mentor, volunteer, parent or caregiver.

Is Kids Up Front a registered charity?

Yes, Kids Up Front Foundation (Vancouver) is a registered charity (86195 2075 RR0001) and complies with Imagine Canada’s Ethical Fundraising and Financial Accountability Code.

Do you accept cash donations?

Yes, Kids Up Front relies on the generosity of the community through cash donations and sponsorships to fund the administration of the Kids Up Front’s programs and to deliver the program in a manner that is low cost, high value.

Can I donate single tickets?

No, Kids Up Front asks that a minimum of 2 tickets be donated at a time so that the children who are receiving the tickets can have a suitable chaperone with them to supervise.

What kinds of tickets do you accept?

We accept tickets to any kid-friendly arts, cultural, sports or entertainment event. Tickets or admission passes can be donated directly to Kids Up Front.

Can my paper tickets be picked up?

Generally, Kids Up Front asks donors to mail, drop-off, or courier paper tickets to our office located in at #90 – 425 Carrall Street, Vancouver). If you are unable to get the paper tickets to us, email [email protected] and we will arrange with Novex Couriers to pickup the tickets.

How late can I drop off tickets?

We accept ticket donations up to 4 pm Monday through Friday. If the ticket is for a same day evening event, it is best that we receive it by 2pm that day. For weekend events it is best that we get the tickets before 2 pm on Friday. For more information, contact [email protected]

Can I email tickets?

Yes, PDF E-Tickets can be emailed to us and mobile E-Tickets can be sent via your Ticketmaster, BC Lions, Vancouver Whitecaps, or Vancouver Canucks account managers to [email protected]

Can I donate tickets for weekend events?

Yes, Kids Up Front can accept tickets up to 2 pm on Friday for a weekend event.

Can I donate tickets for a same day event?

Yes, however Kids Up Front requires notice of the donation by 2 pm for evening events. This provides sufficient time for Kids Up Front and the partner agency to select a child or youth and coordinate logistics on their behalf.

Can I get a charitable tax receipt for my ticket donation?

Yes, if you are the owner of the tickets, you qualify for a charitable tax receipt for the amount you paid for the tickets (GST and convenience fees are not included in that value and will not be reflected in your tax receipt). Tickets must be accompanied by a valid proof of purchase.

When will I get my charitable tax receipt?

Kids Up Front keeps records of all your donations throughout the year and issues tax receipts approximately once per week.

Can I get tickets for my family?

Unfortunately no. The only way to receive tickets from Kids Up Front is to be a partner agency. Tickets are distributed through our partner agencies to children and youth.

How do I sign up to be a partner agency?

In order to become a partner agency of Kids Up Front you must fill out an application, sign an agreement, and go through orientation. To start the process, please contact [email protected]

Can I direct my tickets to a specific agency?

Yes, we partner with more than 100 agencies. As long as your chosen agency has an agreement with us, you can indicate which agency you wish to support at the time you make your ticket donation. To confirm if your agency has an agreement with us, please see our list of agencies or email us at [email protected]